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Frequently Asked Questions by Service Pros
About the Service
About Reasons to Join
About the Listings
About the Search Rankings
About Working with Homeowners
About the TopServicePros Website
About the Service
How does the TopServicePros system work?
- It's really quite simple. You fill out a simple form to develop your own personalized
website. You also give us your base zip-code and the radius in which you would like to work.
Homeowners pick the service category that they are looking for and
then tell us their home zipcode. If you are in that category and their zipcode is in your
radius then we'll show them your listing! They'll contact you directly via email or phone
if they would like to use your services.
What cities does TopServicePros cover?
- Potentially any city in the United States, including the territories of Puerto Rico
and US Virgin Islands! Sorry Canadian residents, we are not
registering Canadian companies yet but we are considering it.
How do homeowners find my business on TopServicePros.com?
- First of all we use paid marketing and search engine optimization (SEO)
techniques to drive homeowners to the TopServicePros.com website. Once there
the homeowner will find your listing when they look for businesses in your
category serving their area.
What qualifications are needed to join TopServicePros?
- You must be licensed according to the laws of your state and carry general liability
insurance.
Do I have to pay for every lead I receive?
- No. TopServicePros is not a pay-for-lead type service. Instead it is a subscription
based service where you pay an annual fee for your listing. Any and all leads
sent to you will be free for you to follow up.
How do homeowners contact my business?
- Homeowners will contact you directly by phone or through the email form on this
site. If they fill out the email form it will contain useful information for
qualifying the lead.
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About Reasons to Join
I already have too much work, should I still join?
- Yes. We want to help you grow but grow profitably. Through our unique target
radius system you will be able to specify the areas you wish to receive leads.
So if you have too much work choose a smaller radius and your future work will
be much closer and more efficient.
Why should I join when I get most of my work by word-of-mouth?
- Word of mouth advertising is great and shows that you're doing good work. However it can be
intermittent and does not always give you the most profitable work or desirable
locations. With TopServicePros you will be getting work much closer to your home base.
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About the Listings
How often can I update my listing?
- As often as you like. Editing profiles is done on-line and is extremely easy.
You can edit your listing any time (24/7) and every edit is absolutely free!
Do you verify the information in a service pro's listing?
- No. The accuracy of all of the information in the service pro's listing is the
responsibility of the individual service provider.
How is TopServicePros different from my own business website?
- The advantage with TopServicePros.com is that we will drive more customers to you.
Think of TopServicePros as an on-line shopping mall of service providers. We use
our resources and expertise in marketing and search engine optimization to get more of
your potential customers to our website. We do encourage you to make
your own business website and we have a way to link to your site.
Can I link to my own business website?
- Absolutely. We know you have spent significant time and resources if you have
developed your own website. You'll have a chance to link to it for free from
your TopServicePros listing. All that we ask in return is that you provide
a reciprocal link to your TopServicePros.com listing.
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About the Search Rankings
What determines how high a company shows up on the search?
- There are two criteria. Companies that buy more of our products (listings, premium
add-ons, etc.) will show up higher. Given a set of companies with the same product
profile the company that has been with us longer will be higher on the list. So join
today!
Why are the search results not sorted by distance?
- This is one of the more unique aspects of the TopServicePros website. The
homeowner really does not care if the service pro is located 2, 10, or 50 miles
away from their home. You are coming to their house anyway! For this reason
we do not sort the list by proximity.
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About Working with Homeowners
Am I required to respond to every lead?
- Yes. As part of the service agreement you must respond to every legitimate lead,
even if the response is negative.
We want to make sure that the homeowners are able to quickly find a suitable
service provider even if it means having to go to a business not listed on this site.
How does TopServicePros.com handle customer complaints?
- We occasionally receive complaints from customers who found their service pro
advertised through TopServicePros -- and ask us to help resolve a problem with the business.
Here is how we respond.
- We request specifics of the complaint. Usually, the complaint claims
misleading webpage content (e.g. services "not as advertised") -- or the
complaint concerns work not completed in the reasonable and agreed upon timeframe.
- We ask the service pro to promptly resolve the complaint, or to reply otherwise.
- If the service pro does not respond within 14 days following #2, we disable
the webpage until the complaint is resolved to our satisfaction.
If we receive more than two complaints about a specific service pro, then we remove
that listing from TopServicePros, and will not allow it to be advertised here again
until the service pro can prove to our satisfaction that problems have been resolved.
We take customer's complaints very seriously, and encourage our service pros to resolve them quickly.
How do I receive payments from the homeowner?
- That is between you and the homeowner. We are not an agent of the service provider.
You make your contract directly with the homeowner.
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About the TopServicePros Website
What can I do to help spread the work about your wonderful site?
- Thanks for asking! You can tell a friend about this site when they are looking
for a service pro. Also tell any service pros you know that they should consider
advertising here.
I've got a suggestion for your site, do you want to hear about it?
- For sure! We are always looking to improve the site and service. Please send your idea to our president
richard@TopServicePros.com
How can I get more help?
- Didn't find what you need here? Just drop us an email with your question or
problem and we'll be glad to help. support@TopServicePros.com
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